• §1
  General provisions

1. The online store [hereinafter referred to as the “Store”] conducts retail sales via the Internet and physically in a stationary store, based on these Regulations [hereinafter referred to as the “Regulations”].

2. The owner of the Store is: ZIMET LTD with its registered office in CYPRUS
2a. The operator is: Zimet Sp. z o.o., NIP: PL7010472661, tel. 784427001, e-mail address: bok@zimet.sklep.pl .

2b. Address of the person fulfilling orders on behalf of ZIMET Ltd.:  Zimet Sp. z o.o., Zamieniecka 80, 04-158 Warsaw

3. The Regulations are an integral part of the sales agreement concluded with the Customer.

4. The condition for concluding a sales agreement is the acceptance of the Regulations by the Customer.

5. Prices given in the Store are gross prices (include VAT).

6. Goods available in the Store are free from physical and legal defects.

§2

Orders

1. Orders can be placed in the following ways:

via the form available on the Store’s website,
by e-mail to the address available on the Store’s website,
by phone to the numbers intended for placing orders, available on the Store’s website in the Contact tab.

2. The condition for fulfilling the order is that the Customer provides data allowing for verification of the Customer and the recipient of the goods. The Store confirms acceptance of the order by e-mail or by phone. The Store has the right to refuse to accept the order, limit the method of payment or demand prepayment in the event that the order raises justified doubts as to the truthfulness and reliability of the data provided or the method of payment.

3. The information contained on the Store’s website with the purchased goods at the time of placing the order is binding for the parties, in particular: price, characteristics of the goods, its features, elements included in the set, date and method of delivery.

4. The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. When placing an order, the Customer makes an offer to purchase a specific product. The sales agreement is concluded upon confirmation of the Order by the Customer by clicking on the confirmation link in the email sent to the Customer by the Store.

§3

Payments

1. The Customer may choose the following forms of payment for the ordered Goods: BLIK payments, payment card, electronic transfer via the external payment system imoje, operated by ING Bank Śląski S.A. with its registered office in Katowice.

2. Shipping prices are specified in the delivery price list. Shipping costs range from EURO 20 to EURO 2000 and depend on the size of the shipment.

3. The condition for issuing the goods is payment for the goods and shipment.

§4

Shipment of goods

1. The Store sends the ordered goods via shipping companies (e.g. FREIGHT FORWARDER or a courier company) or makes them available for collection by the customer at the company’s headquarters.

2. In the case of payment by payment card, the order fulfillment time is counted from the moment of positive transaction authorization.

3. In the case of payment in a way other than cash on delivery, the shipping time is extended by the period between placing the order and the date of posting the amount due to the Store’s bank account.

§5

Complaints

1. In the event of non-conformity of the goods with the contract, the Customer should return the complained goods to the Store, at the Store’s expense, together with a description of the non-conformity.

2. The Store will respond to the Customer’s complaint within 14 business days from the moment of returning the goods together with a description of the non-conformity.

3. When the fulfillment of a justified complaint involves sending the Customer new goods or removing the non-conformity, the delivery costs are borne by the Store.

4. Individual settings of the Client’s computer and monitor causing incorrect or distorted display of information about the goods (e.g. colors) cannot be the basis for a complaint.

§6

Right to withdraw from the contract

For Private Individuals (Consumers):

According to applicable consumer protection laws, private individuals have the right to withdraw from a distance contract within 14 days of receiving the goods.

However, this right is excluded if:

• The product has been opened and shows signs of use
• The item has been tested or used, even slightly
• The product is not in its original, unused condition

In such cases, the return will be refused. The product will be stored at the buyer’s cost until collected. The buyer is fully responsible for arranging the pickup of the product from our location. We do not arrange or cover the cost of collection.

Please ensure the item remains sealed, unused, and in resaleable condition if you wish to exercise your right of withdrawal.

For Business Customers (B2B):

Business customers are not entitled to withdraw from the contract under consumer withdrawal rights.

All sales to businesses are final, and returns or refunds are not accepted unless the product is defective or agreed upon separately in writing.

1. The Buyer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of conclusion of the contract based on the Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended). In the event of a written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above also applies to a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Business Activity.

2. In the event of exercising the right to 14-day withdrawal, the cost of returning the goods shall be borne by the buyer.

3. The Customer reports the return of the goods using the return form located here.

4. Within 3 working days of receiving the shipment, the Store will check the condition of the delivered product.

5. Within 7 days of checking the goods, the Store will return the paid amount to the Customer. The Customer should indicate the bank account number to which the refunded amount is to be transferred. In the case of payment by payment card, the refund will be made to the card provided that the card is presented at the seller’s office.

6. The Customer does not have the right to withdraw in cases specified in the act referred to in paragraph 1 above.

§7

Privacy protection

1. By placing an order, the Customer consents to the processing of his personal data solely for the purpose of fulfilling the order.

2. The Customer may also express separate consent to receive advertising and promotional materials from the Store, including a commercial newsletter.

3. The Customer has the right to access his personal data and correct them, demand that their processing be discontinued and object to their processing.

§8

Intellectual property

It is prohibited to use any materials published on the Store’s website (including photos and descriptions of goods) without the Store’s written consent.

§9

Entry into force and amendments to the Regulations

1. The Regulations enter into force on the date of publication on the Store’s website.

2. These Regulations may be amended.

3. Amendments to the Regulations will be published on the Store’s website.

4. Information about amendments to the Regulations will be sent to the Customer to the email address indicated in the order.

5. Amendments to the Regulations enter into force after 14 days from the date of their publication in the manner specified in paragraph 3.

6. The Store considers that the Customer has accepted the amendments to the regulations if he has not terminated the agreement by the end of the period specified in paragraph 5.

§10

Return Policy – Industrial Products

Please note that all products offered in our store are classified as industrial and professional-grade equipment. In accordance with applicable consumer protection laws, industrial machines, including printers, are excluded from the right of withdrawal once delivered, especially after being unpacked, installed, or used in any form. Due to their technical nature and risk of misuse, returns, exchanges, or refunds are not accepted, unless the product is proven to be defective upon delivery. By placing an order, the buyer agrees to these terms, acknowledging the professional character of the transaction and waiving any standard consumer withdrawal rights. This policy applies to both private and business customers purchasing for non-consumer use.

TWISTO REGULATIONS

INFORMATION FROM THE PERSONAL DATA CONTROLLER PREPARED ON THE BASIS OF ART. 13 SECTIONS 1 AND 2 OF THE GENERAL DATA PROTECTION REGULATION (GDPR)

In connection with the entry into force and the need to apply Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”), the owner of the Internet domain presents the following information regarding the principles of processing your personal data.

1. The website processes your personal data for the following purposes:

a) to provide services offered on the website,

b) to transfer your personal data to PAYMENTPROVIDER  (“Bank”) in connection with

the provision by the Bank to the Online Store of the service of providing infrastructure for handling payments via the Internet (legal basis: art. 6 sec. 1 letter f) of the Regulation).

to handle and settle payments made by customers of the Online Store via the Internet using payment instruments (legal basis: art. 6 sec. 1 letter f) of the Regulation).

in order for the Bank to verify the proper performance of agreements concluded with the Online Store, in particular to ensure the protection of payers’ interests in connection with complaints submitted by them (legal basis: art. 6 sec. 1 letter f) of the Regulation).

c) to transfer your personal data to Twisto Polska sp. z o.o. in connection with the possibility of proposing payment for the purchased goods or services by Twisto Polska sp. z o.o. under a contract of mandate covering the “Buy with Twisto” purchasing formula and making this purchasing formula available through the Online Store, as well as for the purpose of verification by Twisto Polska Sp. z o.o. of the proper performance of such contracts of mandate (legal basis: art. 6 sec. 1 letter f) of the Regulation).

4. In connection with the processing of personal data for the purposes specified in sec. 2, your personal data may be made available by the Online Store to other recipients or categories of recipients of personal data, which may be:

a) BANKS

b) PAYMENT PROVIDER

9. In the event that the provision of your personal data by you is for the purpose of transferring your personal data to PAYMENT PROVIDER before concluding a sales agreement for goods (or services) purchased in the Online Store, the provision of such data is a condition for concluding a sales agreement in connection with the business model of conducting business adopted by the Online Store.

10. In the event of transferring your personal data to the Bank in connection with the handling and settlement of payments made by you to the Online Store via the Internet using payment instruments, the provision of data is required in order to execute the payment and provide confirmation of its execution by the Bank to the Online Store.

11. In the event of transferring your personal data to the Bank for the purpose of verification by the Bank of the proper performance of agreements concluded with the Online Store, in particular ensuring the protection of the interests of payers in connection with the complaints they submit, the provision of such data is required in order to enable the performance of the agreement concluded between the Online Store and the Bank.

12. In the event of transferring your personal data to PAYMENT provider in connection with the possibility of proposing that you pay the price for the goods or services purchased by you byPAYMENT PROVIDER under the contract of mandate covering the “Buy with loan” purchasing formula and making this formula available by the Online Store, providing this data and processing it for this purpose is required in connection with the business model of conducting business adopted by the Online Store and in order to perform the contract concluded between the Online Store and payment provider 

WARRANTIES

Industrial Machinery Warranty

The following warranty content is valid from the date of publication until further notice

WARRANTY AND WARRANTY CONDITIONS FOR INDUSTRIAL MACHINES

Zimet  guarantees that newly sold devices are free from material defects and faulty workmanship.
Goods sold in the Store are covered by the manufacturer’s warranty
The warranty period for the goods listed on the invoice is 12 months from the date of sale in the case of an entrepreneur, 24 months in the case of an individual. The warranty period for the above goods is 12 months from the date of sale in the case of an entrepreneur, 24 months in the case of an individual.
The obligations under this warranty include free repairs of the device, performed by an authorized service center.
Repairs during the warranty period should take place within 21 days from the date of written notification of the fault. Each repair must be documented with a repair protocol issued by the service center. This period may be extended to 28 days if it is necessary to import parts from abroad.

The warranty covers only liability for defects inherent in the product at the time of its sale and in particular does not cover:
normal wear and tear of the equipment.
physical and chemical effects of damage to the elements of the device caused by impacts, shocks or the action of chemically aggressive substances or the environment.
defects resulting from use other than for its intended purpose or from overloading the device.
damage caused during repairs by unauthorized persons or by the use of parts and consumables not approved by the equipment manufacturer.
damage caused by failure to follow the operating and maintenance instructions for the device, as well as the use of improper oil.
damage caused by the owner’s failure to immediately report a defect that could have been noticed when purchasing the goods or during their later use.
damage caused by force majeure, as well as fluctuations in the supply voltage.
The warranty repair does not cover:
activities such as: cleaning, daily maintenance, which the user is obliged to perform on their own.
adjustments to the device, related to switching it to the mode resulting from the specifics of the sewn material (e.g. changing the material thickness, changing threads, needles, replacing pressers and accessories).
consumables such as: stitch plates, teeth, pressers, additional accessories, thread cutters and scissors, material cutting knives and scissors, loopers, personal protective equipment, sharpening belts and ceramic sharpeners, electric and steam cables, heaters, indicator lights, Teflon belts, and their replacement.
electronic control modules damaged as a result of improper connection and voltage supplying the device.
damage caused during transport and not reported to the carrier at the time of receipt.
A temporary deterioration in the quality of the device’s operation resulting from the use of inappropriate materials, i.e. threads, fabrics, etc. is not a defect or damage.
The sales and service point and the central service are authorized to accept complaints and perform warranty repairs of the device.
The household machine, in accordance with the operating instructions, is intended for use in household conditions.
The customer has the right to exchange the product for a new one under the following conditions:
five repairs of the same element were made during the warranty period and the device shows defects that prevent it from working properly.
the central service confirms in writing that the defect cannot be removed.
in the case of sale to an entrepreneur, the customer bears the costs of an unfounded repair report
Only authorized service points are authorized to accept complaints and perform warranty repairs. The list of service points is available at the following telephone number: +35797737771
After identifying the defect, call us You will receive further instructions by phone.
central service: ZIMET Service Department, agapinoros 6B, 8049 paphos, tel. 97737771
Guarantor: Zimet Holding